Refund policy

RETURNS AND REFUNDS POLICY – Eclipse Charm

1. General Return Policy (90 Days)

At Eclipse Charm, we want you to shop with confidence. We offer a 90-day return policy, meaning you have 90 calendar days from the date you receive your order to request a return, only in the cases permitted below.

2. Conditions for Accepting a Return

To be eligible for a return, all of the following conditions must be met:

  • The product must be unused, unwashed, and untested

  • The product must be in perfect condition, with no marks, scratches, odors, or signs of use

  • The item must be returned in its original packaging, including all boxes, protective materials, and accessories

  • The product must have arrived defective or damaged

  • Proof of purchase is required (order number or receipt)

Returns will not be accepted for change of mind, incorrect use, normal wear and tear, or damage caused by the customer.

3. Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your product:

  • arrives damaged,

  • shows a manufacturing defect, or

  • does not match your order,

you must contact us promptly and provide clear photos or videos of the product and its packaging.

📧 Email: Eclipsecharm.helper@gmail.com
🌐 Website: https://eclipsecharm.store.store

Each case is reviewed individually to determine whether a return, replacement, or refund applies.

4. How to Start a Return

To request a return:

  1. Contact us by email at Eclipsecharm.helper@gmail.com or through the Contact section of our website

  2. Provide your order number and reason for the return

  3. If approved, we will send you return instructions

Returns sent without prior authorization will not be accepted.

5. Non-Returnable Items

We do not accept returns for:

  • Discounted or sale items

  • Free gifts

  • Gift cards

  • Personalized or personal-use items

  • Products damaged due to misuse or improper handling

6. Exchanges

We do not offer direct exchanges.

If you would like a different product, you must place a new order after your return has been approved and processed.

7. European Union Right of Withdrawal (14 Days)

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 calendar days, without providing a reason.

Conditions:

  • The product must be unused and in original condition

  • Original packaging is required

  • Proof of purchase is required

This right applies independently of our 90-day commercial return policy.

8. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • If approved, refunds will be issued to your original payment method within 10 business days

Processing times may vary depending on your payment provider.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at:

📧 Eclipsecharm.helper@gmail.com

9. Contact Information

For any questions about returns, refunds, or your order, contact us at:

📧 Email: Eclipsecharm.helper@gmail.com
🌐 Website: https://eclipsecharm.store